Jill & Tom Wilson
The Helaina 14 Blenheim Terrace
Scarborough, North Yorkshire YO12 7HF
United Kingdom

Enquiries and Bookings: email info@hotelhelaina.co.uk
Or for an immediate response call: 01723 375191/International: +44 1723 375191.

or enquire at iknow-yorkshire

ACCESS POLICY

The Helaina Guest House and Lighthouse Cottage has all bedrooms located from the first floor to the third floor accessed by a flight of stairs. Due to the architecture of the buildings we do not have an elevator in either premises. If you anticipate that you will experience difficulties accessing the rooms please inform us on booking and we will seek to offer you a first floor room. If you have difficulties with climbing stairs we may not offer the ideal accomodation for your holiday. The same is applicable for all access to Lighthouse Cottage.
We aim to notify all guests if their rooms will be on the third floor before they confirm a booking at The Helaina. We are committed to maintaining and where practicable, improving the accessibility for people with disabilities on our premises.
Disability awareness training will be given to key employees, both managers and front line staff, to ensure they understand the needs and limitations of people with disabilities and so that effective communications can be established. Our emergency plans and staff training makes specific reference to the needs of guests with disabilities. These plans are regularly reviewed and exercises are held to ensure that staff is able to respond with the required level of calm professionalism.

ENVIRONMENTAL POLICY

We are also committed to recycling at Hotel Helaina & Lighthouse Cottage. If you leave waste paper, glass, cans and plastic bottles, we collect and recycle, but only if you leave these items clean and in a seperate refuse bag.